Refund Policy

Refund Policy

Last Updated: October 1, 2026

1. Overview

Thank you for shopping with us. We aim to provide a clear and reliable shopping experience. This Refund Policy explains how returns, refunds, cancellations, and damaged or incorrect orders are handled.

By placing an order on our website, you agree to the terms of this policy, subject to applicable consumer protection laws.

2. Return Eligibility

If returns are permitted for your purchase, please contact our customer support team within 7 days of delivery to request return instructions.

To be eligible for a return, an item must generally:

  • Be unused and in its original condition.

  • Include its original packaging, accessories, and any included documentation.

  • Be accompanied by proof of purchase or an order number.

  • Meet any applicable product-specific return requirements.

Some products may be ineligible for return because of hygiene, safety, legal, or other restrictions. Any such exclusions will be applied only where permitted by applicable law.

3. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been opened, used, or damaged after delivery by the customer.

  • Items that cannot legally be returned for health, hygiene, or safety reasons.

  • Products specifically identified as non-returnable before purchase, where legally permitted.

These exclusions do not limit any mandatory rights you may have if an item is defective, damaged on arrival, incorrectly supplied, or otherwise covered by applicable law.

4. Damaged, Defective, or Incorrect Orders

Please inspect your order after delivery. If you receive a damaged, defective, or incorrect item, contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the issue.

  • Clear photographs of the item and its packaging, where relevant.

We will review your request and, where appropriate and legally required, arrange a replacement, refund, or another suitable resolution.

5. How to Request a Return

To request a return:

  1. Contact us at [Your Customer Support Email].

  2. Provide your order number and reason for the return.

  3. Wait for our team to confirm eligibility and provide instructions.

  4. Return the item using the approved return method, if applicable.

Please do not send items back before receiving return instructions.

6. Refund Processing

Once an approved return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be issued to the original payment method, where possible.

Please allow 5–10 business days after refund approval for processing. The time it takes for the funds to appear in your account may depend on your payment provider or bank.

Any refund timing stated here is an estimate and does not override applicable legal requirements.

7. Shipping Costs

Original shipping fees and return shipping costs will be handled in accordance with the circumstances of the return and applicable law.

If the return is due to our error, such as an incorrect or defective item, we will address reasonable return costs as required by applicable law.

For other returns, the customer may be responsible for return shipping costs where permitted by law and disclosed in advance.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

Orders that have not been processed or dispatched may be eligible for cancellation. Once an order has been dispatched, cancellation may no longer be possible, and the applicable return procedure may apply.

Nothing in this section limits cancellation rights provided by applicable law.

9. Late or Missing Refunds

If you have not received an approved refund within the expected timeframe:

  1. Check your bank account or payment provider.

  2. Contact your card issuer or payment provider, if applicable.

  3. Contact us at [Your Customer Support Email] with your order number and refund details.

We will help you check the status of the refund.

10. Exchanges and Replacements

Exchanges or replacements may be available for eligible damaged, defective, or incorrectly supplied products, subject to stock availability and applicable law.

Please contact customer support before returning an item.

11. Legal Rights

This Refund Policy is subject to the consumer protection laws and regulations applicable to your purchase, including any mandatory rights relating to defective goods, refunds, replacements, cancellations, or returns.

Nothing in this policy is intended to exclude or restrict rights that cannot legally be excluded or restricted.

12. Contact Us

For questions about returns, refunds, or cancellations, contact us:

Store Name: [Your Store Name]
Email: [Your Customer Support Email]
Phone: [Your Contact Number]
Business Address: [Your Business Address]

Please include your order number when contacting us so we can assist you more efficiently.